General Terms & Conditions

These General Terms and Conditions,  terms of use (these “Terms”) represent an agreement between you and

GET GOOD WITH HORSES COURSES by Zoë Coade (“we,” “us,” or “GGWH”) and govern your use of our websites and (the “Sites”) and any products or services made available from time to time by means of any of the Sites (the “Products”). We refer to the Sites and the Products collectively in these Terms as the “Services.” By using any of the Services, you acknowledge that you have read, understood, and agree to be bound by and comply with these Terms.


GGWH grants you a non-exclusive, non-transferable, revocable license to use the Services, including the Products (subject to payment, where applicable), for your personal use only, in accordance with these Terms.

We reserve all rights that we do not expressly grant in these Terms.

GGWH reserves the right to modify or discontinue, temporarily or permanently, the Services (or any part thereof) with or without notice. You agree that GGWH will not be liable to you or to any third party for any modification, suspension, or discontinuance of the Services. We have no obligation to retain any of Your Account or Submitted Content for any period of time beyond what may be required by applicable law.

Given that our Instructional Material is solely made available to you digitally (as a stream), strictly speaking, Instructional Material cannot be said to have been ‘purchased’. Where terms such as ‘buy’ or ‘purchase’ are used in the General Terms and Conditions, this only means that you will be granted a certain right of use to view the Instructional Material.

You may not – and cannot – transfer the rights and obligations arising from the Agreement to third parties without the prior written consent of GGWH.


After you have purchased a membership, an account will be created for you automatically.

GGWH will send you your personal login details for the Account. 

After an Account has been deleted, assessments, reviews and other materials that have been added to the Service and Website through the Account will remain available.

They will not be deleted however, GGWH will delete personal identifiable data on request, or if required by law.

GGWH may delete FREE (unpaid) Accounts that have not been logged into for more than 12 months.

An Account is strictly personal, therefore; an Account may not be shared with other persons.

If you suspect that someone has gained access to your Account, you must notify GGWH without delay.

GGWH has the right to block an Account, if GGWH has discovered any violation of these General Terms and Conditions.

If you no longer wish to use your Account, you may decide to close it.

You can close your account by sending an email request to:

It is important to state which specific Account you wish to close by providing your full name and the email address used to create the Account.

For membership subscriptions it is possible to requests the downgrade of an account rather than close it completely.

The closing and deletion of an Account is an irreversible process.

You personally bear the risk of the loss of any data as a result of closing your account.

After an Account has been closed, it is no longer possible to view any Instructional Material purchased.

For further information about the services and rules, Account holders can refer to the Get Good Customer Care (GGCC) folder inside the Account Platform. Non-account holders can refer to the Frequently Asked Questions HERE


You may purchase licenses to certain Products through a membership, as specified on this website. 

When you make a purchase, you authorize us to charge the credit or debit card or other payment service you used to make the first payment on a periodically basis, depending on which payment plan you selected (monthly, quarterly, yearly etc.).

When you agree to these Terms, you give us authorization to automatically prolong your membership after the first period with periodical instalments, depending on which membership you selected.

All the prices stated by GGWH on the Website are in euros and include VAT (when applicable) and other levies imposed by the government, unless explicitly stated otherwise.

Digital Instructional/Video Material is offered on our Website.

Depending on the level access, after becoming a member, you can view this Instructional/Video Material for a certain period as a ‘stream’ within your Account environment.

  • The Video Material cannot be downloaded. 
  • The eBooks & Articles are downloadable,


Due to the nature of the Products and Services of GGWH (non-tangible digital goods), it is not possible to “return” the Products and Services, therefore we do not offer refund or exchange after purchase is made.

Only for tangible goods offered will there be a separate “Return policy” of which the separate “Terms and Conditions”  & “Shipping Policy” can be found at:

If you are having any issues with the Products and Services, please contact us and we will do our best to resolve the problem.

If you want to cancel your membership, you must notify us by email 3 days before your next payment is due.

Of course, you keep access to the materials for the already paid period.

We have the right to withdraw the due payment from your account when you neglect to keep these terms.


The Instructional/Video Material and all the information and images on the Website are the Intellectual Property of GGWH or the parties who have granted GGWH a license for this purpose.

Except in those cases in which it is legally permitted, these materials may not be copied or used in any way whatsoever without the separate written permission of GGWH.

If you purchase Instructional Video Material, you will acquire a non-exclusive and non-transferable right of use to view the Instructional Material for a period laid down in the Agreement.

GGWH has a limited and perpetual right to use your information for the purpose of the Service, reports, benchmarks, statistical and analytical purposes, including future aspects thereof.

If you send information to GGWH voluntarily, such as feedback on an error or a suggestion for improvement, you grant GGWH an unlimited, perpetual right to use this information for the Service.


It is prohibited to use the Service and parts of the Service for activities that contravene Dutch or other applicable laws and regulations.

You agree that you will not:

(I) Use the Services in a manner that (A) violates any applicable international, federal, state or local laws, regulations, rules, ordinances, statutes, requirements, codes or orders of any governmental or judicial authorities; (B) is fraudulent, deceptive or misleading; (B) is threatening, harassing, discriminatory, libelous, defamatory, pornographic or obscene; (D) violates anyone’s rights of privacy, publicity or other rights; (E) violates any contractual or fiduciary obligations; (F) infringes on any copyrights, trademarks, service marks, trade secrets, patents or other intellectual property rights (collectively, “Intellectual Property Rights”); (G) has an adverse effect on our business, reputation or (ability to provide Services; or (H) would otherwise be reasonably deemed objectionable under the circumstances;

(II) Violate any program guidelines applicable to use of particular Products or interfere with, impair or disrupt the ability of others to use such Products;

(III) Use the Services so as to impersonate any person or entity, falsely state or otherwise misrepresent your affiliation with a person or entity or provide inaccurate information;

(IV) Violate or attempt to violate the security of the Services;

(V) Reverse engineer, decompile or disassemble any portion of the Services;

(VI) ‘Scrape’ information from the Services by automated means;

(VII) Interfere with the ability of others permit any unauthorized access to or use of any Products that you have licensed or to any password applicable to your account for the Services;

(VIII) Use, redistribute, or resell any of the Products or other content of the Services, other than such unremunerated sharing via social media as may be authorized on the Services or otherwise in writing by us; or

(IX) Reproduce, modify, display, distribute, sell, re-sell, distribute, publish, disclose, videotape, share, divulge, transfer, exploit or create derivative works from any of the Services, including any Products, in whole or in part, except as expressly provided in these Terms.

Furthermore, it is not permitted:

   i. to share an Account with third parties;
   ii. to download Instructional/Video material or undertake an attempt to do so;
   iii. to communicate or post reviews in any language other than the language used on the Website;
   iv. to post reviews under another name;
   v. to post false or unfounded negative reviews.

If any violation of the above conditions is discovered, GGWH may take any necessary measures at its discretion to end the violation and/or to prevent any further violations, without GGWH being required to pay you any compensation.

If, at the discretion of GGWH the operation of its computer systems or network or third-party networks is hindered or at risk, in particular as a result of excessive amounts of information or other data being sent or retrieved, leaked personal data or virus activity, Trojan horses and similar software, GGWH is authorized to take any reasonable measures that it deems necessary to avert or prevent such risk.

GGWH can recover any damage or losses arising from violations from the person responsible.

That person indemnifies GGWH against any and all third-party claims in connection with the information offered or sent by that person.


As between you and us, we own the Services, including the Products, and any and all graphics, photographs, images, artwork, text, fonts, software and other technology, and the contents, design, layout, functions, appearance and other intellectual property, comprising the Services. The foregoing ownership rights include all Intellectual Property Rights inherent in or appurtenant to the Services. Without limitation of the foregoing, the Services contain proprietary material of GGWH which is protected by copyright and other laws respecting proprietary rights. The Services are also protected by copyright as a collective work and/or compilation, pursuant to Dutch copyright laws, international conventions, and other copyright laws. GGWH retains all rights in the Services, including all copyright and other proprietary rights worldwide in all media. You may not use the Services except as expressly permitted under these Terms.


You represent and warrant: (A) that you own all Intellectual Property Rights in Your Content and have the right to provide Your Content via the Services for use as contemplated herein, and (B) that you are at least eighteen (18) years old.


You agree to indemnify, defend and hold harmless GGWH and its affiliates, and all officers, directors, owners, agents, or licensors thereof (collectively, the “Indemnified Parties”) from and against any and all losses, damages, liabilities and costs, including reasonable attorneys’ fees, sustained by the Indemnified Parties in connection with any claim arising out of Your Content, your use of our Products, or any breach by you or any user of your account of these Terms. You shall cooperate as fully as reasonably required in the defense of any such claim. GGWH reserves the right to assume the exclusive defense and control of any matter subject to indemnification by you.


The activities you see in all  the videos are performed by professionals or under the supervision of professionals. GGWH insists that no one attempts to perform these activities who is not fit too safely do so. Horse riding is a dangerous sport. Be sure to familiarize yourself with the horse and wear suitable clothing, footwear, and protective gear. Performing any activities with your horse after watching this video is entirely at your own risk.

(A) You assume all responsibility and risk for your use of the Services. The Services, including any products, are provided “as is” without representations or warranties of any kind, either express or implied, including warranties of title, non-infringement, or implied warranties of merchantability or fitness for a particular purpose.

(B) While we make good faith efforts to include substantially accurate information in the Services, errors or omissions may occur. If we receive notice of errors or omissions, we will make reasonable efforts to correct them in due course; but we make no representations or warranties regarding the accuracy, completeness, performance, currency, or fitness for a particular purpose of the Services, that the Services will meet your requirements, or as to the results that will be derived from using any of the information included in the Services.

(C) In no event shall GGWH or its affiliates be liable for any indirect, punitive, incidental, special or consequential damages arising out of or in any way connected with your use of, delay in using, or inability to use the services. Our liability for any direct damages shall be limited to the amount of fees you have paid for the products giving rise to such liability.

Some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages and thus the above limitation may not apply to you.

If this limitation of liability or the exclusion of warranty set forth above is held inapplicable or unenforceable for any reason, GGWH's maximum liability for any type of damages shall be limited to the lesser of (I) a refund of the amount paid for the product at issue, or (II) €100.

(D) You assume all responsibilities and obligations with respect to any decisions, advice, conclusions, or recommendations made or given as a result of the use of the Services, including without limitation any decision made or action taken by you in reliance upon products.

The Services shall not constitute or be construed as a recommendation, solicitation, offer or opinion by GGWH or our affiliates, principals, or content providers, for any financial transaction or the purchase of any financial instrument, including but not limited to securities, or any kind of investment.

Past performance is no guarantee of future results.

(E) You assume all responsibility and risk for your use of the Services.

There is no guarantee that you will earn any money or achieve any particular results using the techniques and ideas provided in connection with the Services. All information provided in connection with the Services is intended for educational purposes only, for a general audience, and not as specific advice tailored for an individual or business. None of the information provided in connection with the Services shall be construed to constitute medical, psychological, financial, or accounting, legal or other professional advice; we urge you to consult with an appropriate licensed professional if you seek any such advice.


GGWH cannot be obliged to perform any obligation under the Agreement if performance is prevented due to force majeure.

GGWH is not liable for any losses or damage due to force majeure.

Situations of force majeure exist, in addition to the cases provided by law or case law, in the event of power failures, failures in the telecommunications infrastructure, network attacks, traffic gridlock, strikes, fire, floods, and in the event that GGWH is not in a position to deliver through its own suppliers, regardless of the reason.

If a force majeure situation has lasted for more than ninety (90) days, both parties are entitled to dissolve the Agreement in writing with immediate effect.

Due to force majeure or illness, the business activities of GGWH, adding new services or video material can be stopped temporarily or permanently. In case of a permanent stop, all members will be notified by e-mail.

The memberships and corresponding payments will continue as long as you as a member will not cancel the subscription, existing material will still be accessible. 

If the court establishes that a provision in the General Terms and Conditions is void or voidable in full or in part, this will not affect the validity of the remaining provisions of the General Terms and Conditions.

The void or voided provision will be replaced by a provision of a similar purport that is neither void nor voidable. 


GGWH reserves the right to amend or supplement these General Terms and Conditions.

GGWH will notify you of any amendments or additions to the General Terms and Conditions at least thirty (30) days before they enter into force. 

If you do not wish to accept the amendment or addition to the General Terms and Conditions, you may lodge an objection within fourteen (14) days after their announcement, following which GGWH will reconsider the amendment or addition. 

If GGWH decides to adhere to the amendment or change, you may give written notice to terminate the agreement with effect from the date on which the amended or supplemented General Terms and Conditions enter into force, unless GGWH has stated that the original conditions remain unchanged on your part.

In the event of termination of the Agreement, GGWH is not obliged to refund any amounts you have paid.

Any amendments to the General Terms and Conditions pursuant to laws and regulations and minor amendments may be implemented at any time, without requiring notification.

Any such amendments do not give you any right to terminate the Agreement.


Your use of the Services is subject to our Privacy Policy, which is incorporated into these Terms.

By using any of the Services, you acknowledge and consent to GGWH collection and use of information as set forth in the Privacy Policy.

Your privacy is critical to us.

Likewise, we have built up this Policy with the end goal that you can see how we gather, utilize, impart, and reveal and make utilization of individual data.

The following blueprints our Privacy Policy, and addition to this blueprint can be found under the “Privacy Policy” button below.

1. Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
2. We will gather and utilize individual data singularly with the target of satisfying those reasons indicated by us and for other good purposes, unless we get the assent of the individual concerned or as required by law.
3. We will just hold individual data the length of essential for the satisfaction of those reasons.
4. We will gather individual data by legal and reasonable means and, where fitting, with the information or assent of the individual concerned.
5. Personal information ought to be important to the reasons for which it is to be utilized, and, to the degree essential for those reasons, ought to be exact, finished, and updated.
6. We will protect individual data by security shields against misfortune or burglary, and unapproved access, divulgence, duplicating, use or alteration.
7. We will promptly provide customers with access to our 'policies and procedures' for the administration of individual data.

We are focused on leading our business as per these standards with a specific end goal to guarantee that the privacy of individual data is secure and maintained.


We may modify these Terms at any time by posting changes on the Sites; however, (I) these changes will only become effective and binding with respect to you after we provide notice on the Sites that these Terms have changed and you first use any of the Services following the date of such posting, (II) the changes will only apply with respect to your use of the Services after such changes become effective, and (III) any change in payment obligations will only apply to your subsequent purchases on, or usage of, the Services. If at any time you find these Terms unacceptable and do not agree with them, you thereafter will have no right to use or access the Services.


The Services may contain links to websites that we do not operate. We are not responsible for the content of any such websites, and you should direct any concerns regarding such websites to their respective site administrators or webmasters.


If you believe that any of the Services contain content that infringes on your copyright, please forward the following information by email to or in writing to GET GOOD WITH HORSES COURSES, Attn: Administration, Tamarindestraat 6, 2023 VM, the Netherlands:

  • Your address, telephone number, and email address;
  • A description of the copyrighted work that you claim has been infringed;
  • A description of where the alleged infringing material is located;
  • A statement by you that you have a good faith belief that the disputed use is not authorized by you, the copyright owner, its agent, or the law;
  • An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; and
  • A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.


No joint venture, partnership, employment, or agency relationship exists between you and GGWH as a result of these Terms and/or your use of the Services. These Terms shall be effective as of the date accepted by you. These Terms represent the entire agreement between you and GGWH with respect to the subject matter hereof, and supersede any and all prior understandings, statements, or representations, whether electronic, oral or written, regarding the Services. GGWH may assign these Terms at its discretion. You may not assign these Terms. No waiver of any obligation or right of either party shall be effective unless in writing, executed by the party against whom it is being enforced. In addition to money damages, GGWH shall be entitled to seek equitable relief where appropriate if you breach of any of these Terms. These Terms are severable and may be construed to the extent of their enforceability in light of the parties’ mutual intent. The titles and subtitles in these Terms are used for convenience only and are not to be considered in construing it. All references herein to “including” and variations thereof shall be deemed to mean, “including, but not limited to.” All references herein to “we,” “our” or variations thereof shall be deemed to refer to GGWH. All references herein to “you,” “your” or variations thereof shall be deemed to refer to you individually, if you are entering into these Terms on an individual basis, and to the corporation, partnership or other organization or legal entity that you represent, if you are entering into these Terms on behalf of such organization or entity. Notices to you required or permitted hereunder shall be made to you at the most recent email address on file with GGWH. Notices to us shall be sent by email to or in writing to GET GOOD WITH HORSES COURSES, Attn: Administration, Tamarindestraat 6, 2023 VM, the Netherlands:


These Terms shall be governed by the laws of the Netherlands, without regard to conflict of laws rules.

You and We (GGWH) agree that any action or dispute between us will be resolved exclusively in the Netherlands.


Company name: GET GOOD WITH HORSES COURSES by Zoë Coade


Postal address:
Tamarindestraat 6

2023 VM Haarlem