General Terms & Conditions
General Terms & Conditions
Last updated: 9 September 2026
These General Terms and Conditions (“Terms”) apply to all services offered by GET GOOD WITH HORSES by Zoë Coade (“GGWH,” “we,” “us,” or “our”), including our website www.getgoodwithhorsescourses.com, our online community hosted on the Skool platform (the “Community”), digital educational products, memberships, and online personal coaching.
By accessing or using our website, joining the Skool Community, purchasing a membership, digital product, coaching service, or otherwise using our Services, you agree to these Terms.
SERVICES
GGWH provides horsemanship education and coaching services, including digital video lessons, written materials, downloads, online classrooms, community discussions, live and recorded educational content, memberships, and private online coaching.
Digital materials are licensed for personal use only. When terms such as “purchase” or “buy” are used in relation to digital materials, this refers to the right to access or use those materials and does not transfer ownership or intellectual property rights.
We reserve the right to modify, update, reorganize, replace, suspend, or discontinue parts of the Services where reasonably necessary. Where a change materially affects a paid service, applicable consumer rights remain unaffected.
COMMUNITY STRUCTURE
Get Good With Horses operates a membership-based online community hosted on Skool.com.
Members receive access to community discussions, resources, classrooms, and other content according to their membership plan, level, and access permissions.
Certain resources, classrooms, downloads, courses, events, coaching services, or features may only be available to members who meet particular access requirements or have purchased the relevant membership, product, or service.
Access requirements and community structure may change from time to time.
Members with an active membership receive access to the content, classrooms, resources, and community features included within their membership plan.
Paid access remains available for the applicable paid billing period provided payments remain current and these Terms are complied with.
GGWH reserves the right to modify, add, remove, reorganize, or update classroom content, resources, community features, membership levels, pricing, access requirements, or community structure. Changes to pricing will not alter amounts already paid for a current billing period unless expressly agreed or required by law.
STANDARD, PREMIUM & VIP MEMBERSHIPS
GGWH may offer different membership plans, including free or Standard access, Premium access, and VIP access. The content, benefits, pricing, and billing cycle applicable to each plan are those displayed at the time of purchase or subscription.
Premium memberships may be available on monthly and/or annual billing cycles.
VIP is a 12-month membership billed annually and includes the Premium membership benefits together with the additional VIP benefits displayed at the time of purchase.
VIP MEMBERSHIP & COACHING
VIP membership currently includes six (6) private online coaching sessions of up to 45 minutes each during each 12-month VIP membership period.
Coaching sessions may take place with or without your horse and are arranged by appointment, subject to availability.
The six sessions are intended to support ongoing development throughout the membership year and should ordinarily be used approximately once every two months.
Unless otherwise agreed in writing, unused VIP coaching sessions expire at the end of the applicable 12-month VIP membership period and do not roll over into a subsequent membership year, have no cash value, and cannot be transferred to another person.
VIP membership automatically renews annually unless renewal is cancelled. Members are requested to cancel renewal at least three (3) days before their annual renewal date to ensure the next renewal payment is not processed.
Cancelling renewal does not normally terminate the current paid VIP membership period. Access and any remaining eligible coaching sessions continue until the end of that paid membership period, subject to these Terms.
Cancelling renewal does not normally create an entitlement to a full or partial refund of the current annual membership fee, except where required by applicable law.
ONLINE PERSONAL COACHING
GGWH offers private online horsemanship coaching which may be purchased separately from a Community membership.
Coaching may take place with or without your horse and may include live video coaching, discussion, theory, planning, feedback, or other agreed educational support.
Coaching may be purchased as an individual session or as a bundle of coaching minutes, as displayed on the GGWH website at the time of purchase.
Purchased coaching minutes must be used within twelve (12) months of the purchase date unless otherwise agreed in writing.
Unused coaching minutes expire after this period, have no cash value, and are non-transferable, subject always to applicable statutory consumer rights.
All coaching appointments are subject to availability.
Clients may reschedule a booked coaching session by providing at least 24 hours’ notice.
Where less than 24 hours’ notice is provided, or a client fails to attend a scheduled session without notice, GGWH reserves the right to deduct the booked coaching time from the client's purchased coaching balance.
Where GGWH needs to cancel or reschedule a session, the affected coaching time will remain available to the client and an alternative appointment will be arranged.
Reasonable exceptions may be considered at GGWH's discretion in genuine emergencies.
Technical problems will be handled reasonably depending upon their cause and circumstances. Where a session cannot reasonably be completed because of a technical issue attributable to GGWH, the unused coaching time will remain available to the client.
HORSE WELFARE & COACHING SAFETY
Horse riding, training, groundwork, handling, and working around horses involve inherent risks.
Clients remain responsible for assessing whether they, their horse, their equipment, facilities, environment, and circumstances are suitable and safe for any activity.
GGWH may decline, pause, modify, or end a coaching exercise or session where Zoë Coade reasonably considers that continuing could compromise the safety or welfare of a horse or person.
Where appropriate, clients should seek assistance from a suitably qualified veterinarian, farrier, saddle fitter, physiotherapist, behavior professional, medical professional, or other relevant specialist.
GGWH coaching and educational content do not replace veterinary, medical, or other appropriately qualified professional diagnosis or treatment.
FREE TRIALS
GGWH may offer a free trial period for certain memberships, products, or services.
The duration and conditions of any trial will be displayed when the trial is offered.
Unless otherwise stated, free trials last for seven (7) days from the date of registration.
Where payment details are collected and the trial is stated to convert automatically into a paid subscription, the selected membership will become paid at the end of the trial unless cancelled beforehand.
Members are responsible for managing their subscription and cancelling before the end of the trial if they do not wish to continue.
Any statutory rights applicable to the transaction remain unaffected.
GGWH reserves the right to modify, withdraw, or limit future free-trial offers.
ACCOUNTS
Access to the Community requires a Skool account.
Your account is personal and may not be shared. You are responsible for safeguarding your login details.
Members may cancel or leave the Community using the functionality provided by Skool, subject to the terms applicable to their membership and billing period.
GGWH reserves the right to suspend or remove members who materially violate these Terms, misuse the Community or Services, infringe intellectual property rights, or engage in behavior that reasonably threatens the safety, wellbeing, or proper functioning of the Community.
Any mandatory consumer rights remain unaffected.
PAYMENT & SUBSCRIPTIONS
Community membership payments are processed through Skool and its payment providers.
Other products or services, including personal coaching, may be processed through other payment or checkout providers used by GGWH.
By purchasing a recurring membership, you authorize recurring payments according to the billing cycle and price displayed and agreed to at checkout.
GGWH does not directly store complete payment-card information processed by third-party payment providers.
If a payment fails, access to the relevant paid Services may be suspended or terminated.
Prices and applicable taxes are displayed at checkout or on the relevant sales page.
AUTOMATIC RENEWAL
Where a membership is sold as automatically renewing, it will renew according to the billing cycle selected at purchase unless renewal is cancelled in accordance with the applicable subscription process.
Cancelling renewal prevents future renewal charges but does not ordinarily terminate access for a billing period that has already been paid.
Members are responsible for cancelling before their next renewal payment is processed if they do not wish to renew.
Where required by applicable law, mandatory rules concerning renewal, cancellation, notice periods, and termination will apply.
CANCELLATION AND REFUNDS
You may cancel the renewal of a Skool subscription through your Skool account settings.
Cancellation prevents future renewal charges but does not ordinarily provide a full or partial refund for a billing period that has already begun or been paid.
Coaching purchases, membership payments, and digital purchases are non-refundable after any applicable statutory withdrawal period has expired, except where otherwise agreed by GGWH or where a refund or other remedy is required by applicable law.
Nothing in these Terms limits any mandatory statutory right to a refund, price reduction, cancellation, withdrawal, repair, replacement, or other remedy.
RIGHT OF WITHDRAWAL – EU/EEA CONSUMERS
If you are a consumer entitled to EU/EEA consumer protection, purchases made online will generally carry a statutory 14-day right of withdrawal unless a legal exception applies.
For services, including online coaching, you may request that performance begins during the 14-day withdrawal period. Where permitted by law, if you subsequently exercise your right of withdrawal after performance has begun at your express request, you may be required to pay a proportionate amount for services already supplied.
Where a service has been fully performed during the withdrawal period, the right of withdrawal may be lost where the statutory requirements for doing so have been satisfied.
For digital content that is not supplied on a tangible medium and which is made available immediately, you may lose the statutory right of withdrawal once supply begins where, before supply, you have expressly consented to immediate performance, expressly acknowledged the resulting loss of the withdrawal right, and GGWH or its checkout provider has supplied the legally required confirmation.
Merely accessing a website or Community does not override statutory consumer rights where the legal requirements for loss of the withdrawal right have not been satisfied.
To exercise an applicable statutory right of withdrawal, contact:
info@getgoodwithhorsescourses.com
or use any withdrawal functionality made available through the relevant website or checkout.
Nothing in these Terms excludes or restricts mandatory consumer rights.
DIGITAL CONTENT & AVAILABILITY
GGWH aims to keep paid digital content and Community services reasonably accessible.
Access may occasionally be interrupted because of maintenance, updates, internet failures, third-party platform outages, security issues, or circumstances outside GGWH's reasonable control.
Where digital content or a digital service fails to conform to applicable statutory requirements, consumers retain any remedies provided by applicable law.
INTELLECTUAL PROPERTY
All videos, audio recordings, ebooks, worksheets, checklists, downloads, classroom content, community posts created by GGWH, branding, logos, training materials, and other original resources provided through Get Good With Horses remain the intellectual property of GGWH unless otherwise stated.
Members and customers are granted a limited, non-exclusive, non-transferable license to access and use purchased or included materials for their own personal educational purposes only.
GGWH content may not be copied, reproduced, recorded, distributed, shared, published, modified, repackaged, sold, sublicensed, publicly displayed, or otherwise made available to third parties without prior written permission from GGWH.
Sharing or transferring membership accounts, login credentials, downloads, purchased materials, or coaching access is prohibited.
GGWH reserves the right to take reasonable action in response to infringement of its intellectual property rights.
RECORDING OF COACHING SESSIONS
Clients may not record, publish, distribute, livestream, reproduce, or commercially use private coaching sessions without prior permission from GGWH.
GGWH will not record or publicly use a client's private coaching session, image, voice, horse, or submitted coaching footage for marketing or educational purposes without appropriate permission.
CLIENT-SUBMITTED VIDEOS & MATERIALS
Where a client voluntarily submits videos, photographs, documents, or other materials for coaching or feedback, the client confirms that they have the right to provide those materials for that purpose.
Such materials may be viewed and used by GGWH as reasonably necessary to provide the requested coaching or feedback.
Submission for private coaching does not by itself grant GGWH permission to publish or use those materials publicly for advertising or marketing.
COMMUNITY CONDUCT
You agree not to:
• Violate applicable laws
• Harass, threaten, defame, abuse, or unlawfully discriminate against others
• Share pirated or unauthorized copies of content
• Record, copy, reproduce, or distribute protected GGWH materials without permission
• Share membership access or login credentials
• Post unlawful, harmful, or seriously disruptive material
• Disrupt or interfere with the functioning of the Community
• Use the Community to spam, solicit, or commercially promote unrelated products or services without permission
GGWH may moderate or remove content and may suspend or terminate access where reasonably necessary to enforce these Terms or protect the Community.
DISCLAIMER AND LIMITATION OF LIABILITY
Horse riding and handling horses involve inherent risks. All GGWH instructional materials and coaching are provided for educational purposes.
You remain responsible for your own decisions, actions, safety, equipment, environment, and the management and welfare of your horse.
Results cannot be guaranteed. Every horse and human combination is different, and progress depends upon numerous factors outside GGWH's control.
To the fullest extent permitted by applicable law, GGWH is not liable for indirect, incidental, special, or consequential losses arising from use of the Services.
Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law, including any liability that cannot legally be excluded or restricted.
Your use of the Services is also subject to our separate Disclaimer, which forms part of these Terms and is incorporated herein by reference.
THIRD-PARTY PLATFORMS
Some GGWH Services are provided using third-party platforms or applications, including Skool and video communication or payment services.
Your use of those third-party services may also be subject to the provider's own terms and privacy policies.
GGWH is not responsible for outages, technical failures, policy changes, account restrictions, or other matters caused solely by third-party platforms and outside GGWH's reasonable control, subject to any liability that cannot lawfully be excluded.
MERCHANDISE
Merchandise purchased through the Get Good With Horses merchandise store is sold and fulfilled by Fourthwall.
Where Fourthwall acts as the seller and Merchant of Record, its applicable terms, policies, and conditions govern merchandise payments, fulfilment, shipping, returns, refunds, and customer support.
Any statutory consumer rights applicable to merchandise purchases remain unaffected.
FORCE MAJEURE
GGWH is not responsible for delays or failures caused by circumstances beyond its reasonable control, including serious illness, emergencies, extreme weather, internet or platform outages, power failures, or other events that could not reasonably have been prevented.
Where such circumstances affect booked coaching, GGWH will make reasonable efforts to reschedule the affected session.
Nothing in this section excludes rights or remedies that cannot lawfully be excluded.
PRIVACY
Your use of the Services is subject to our Privacy Policy.
Third-party platforms, including Skool, payment providers, and communication services, may process personal data in accordance with their own privacy policies.
Personal information and coaching materials will be handled in accordance with applicable data-protection requirements.
AMENDMENTS
GGWH may update these Terms from time to time.
Updated Terms will be published on the website with an updated effective date where appropriate.
Changes will not retrospectively remove statutory rights or materially reduce rights already acquired under a paid contract where doing so would be unlawful.
Continued use of ongoing Services following a lawful change may be subject to the updated Terms.
SEVERABILITY
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.
DUTCH LAW AND CONSUMER RIGHTS
These Terms and agreements with GGWH are governed by the laws of the Netherlands.
If you are a consumer residing in another country, you retain any mandatory consumer protections that apply to you and cannot lawfully be excluded by a choice-of-law provision.
Disputes shall be submitted to a competent court in accordance with applicable law.
Nothing in these Terms restricts a consumer's right to rely upon mandatory rights available under applicable consumer law.
CONTACT
GET GOOD WITH HORSES COURSES
Zoë Coade
Tamarindestraat 6
2023 VM Haarlem
The Netherlands
Email: info@getgoodwithhorsescourses.com
KvK-number: 50815628
VAT number: NL002447445B22
